When you enter your personal information on our web site, we guarantee that we will never share, sell, or give this information to anyone or any other company.
We collect your billing information which is used solely for billing purposes. Your credit card number is not stored on our web site, or in any of our data bases.
In order to provide you with the level of service you expect, we retain your name, address, telephone number, and e-mail address.
This information is used for:
completing your purchase transactions
providing the services you request, such as monogramming and custom orders
assisting you when you want to order additional items
keeping you informed about new collections, items and services, and special promotions
keeping you informed about the status of your order
If you are not satisfied with the merchandise, please contact us within 5 days for a Return Authorization Number. Returns are accepted only with a Return Authorization Number clearly appearing on the outside of the shipping box.
Please follow the steps below for Returns.
You may return any unused item to be exchanged, refunded, or for a store credit. The term “unused item” means that there are no traces of use, washing, ironing, starch, or having been handled in any way that prevents us from selling it as a new, unused item.
If the item was opened, remember that it has to be returned in the same inside box with all the tags and the original invoice.
We reserve the right to inspect and return items to you that are not acceptable for return.
A charge of 9% may be applied to returned items, as handling and restocking charges.
Personalized items, Custom Orders, and "special sale items" are not eligible for a refund or an exchange or a store credit.
Return the unused items to the address on your invoice.
We suggest you use a return shipping method that includes a proof of delivery, and tracking number service.
We are not responsible for items that are lost during return shipping. We recommend you insure the package for the full value. Lost or damaged items without insurance are the responsibility of the customer.
All items we ship are carefully reviewed by our staff to prevent delivering defective merchandise. Please open the item as soon as possible and immediately contact us should you find a defect.
For more information please call us at 1 800 766-6197 or email us at customerservice@detailsofclass.com
In order to provide our customers with a high level of customer satisfaction, they can choose among their favorite shippers. We offer these choices: DHL, FedEx, and UPS. These companies offer an excellent level of service and provide a very efficient tracking service through their web site. If you need help with order tracking, we will be pleased to assist you. Contact us at 1 800 766-6197.
Depending on product availability, your order will be shipped within 48 hours during normal business days. If your order takes longer, we will notify you about the product availability and the shipping date for your order.
During the check out process you will be able to choose standard or express delivery.
For orders sent outside of the United States, we will notify you about the shipping charges before completing your order.
We will do our best to keep the same pricing for each item on this web site during an entire season. Please note, however, that we work with many international suppliers, and we therefore reserve the right to change prices without prior notice.
If you have saved a page from our web site to put in your order at a later time, please be sure you refresh the page to get the most current information about the item you are interested in. If the information has been updated or if there was an error made when the page was first published, we will contact you to give you the opportunity to confirm your order at the correct price, or you may cancel your order.